Process Improvement

Description

This seminar is designed for people who consult with internal or external groups to improve work processes. While we can’t turn you into a consultant during this one-hour program, we can help you develop strategies for identifying potential improvements, gaining consensus with process owners, and developing process change strategies. Courses are limited to 10 attendees to maintain a more effective learning environment.

Duration: 1 hour

What You Will Learn

How to aid your business process improvement consulting efforts.

Course Outline

1. What is Business Process Improvement (BPI)?

• Definition
• Where to use it

2. Getting started

• Determining process improvement goals and objectives
• Using the existing process analysis as a starting point
• Identifying areas of improvement in the existing processes
• Identifying tasks, resources, roles, guidelines and measurements

3. Facilitating a process improvement workshop

• Agenda for process improvement workshop
• Who should be at the meeting?
• Running the meeting and highlighting the areas of change
• Gaining agreement for the redesigned process
• Measuring “to be” process against goals and objectives
• Implementing tasks to continually monitor and improve results from work processes

4. Piloting the “to be” process

• Testing it
• Gaining feedback
• Refining and identifying additional improvements

5. Rolling out the change to the organization

• Ensuring acceptance
• Developing the training and support plan
• Transferring the process to the new “owners”

NOTE: All training courses qualify for Continuing Education Unit credits. Each course is equivalent of 0.1 CEU.

Prerequisites

Process Analysis (TMT-130) or equivalent experience

Schedule

Check schedule and register for Process Improvement (TMT-140) — $99 per attendee